Last Updated: March 5, 2025

Thank you for visiting cozy-basement.com (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your personal and non-personal information when you interact with our website or our services.

By using our website or providing your information to us, you consent to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data:
• Name – used for communication and service coordination
• Email Address – used for confirmations, updates, and customer communication
• Phone Number – used for customer support, scheduling, and SMS notifications
• Address (if provided) – used for service delivery
• Payment Information – processed securely through third-party providers; we do not store payment details on our servers

1.2 Non-Personal Information

We automatically collect non-personal data using cookies and analytics tools, including:
• IP address
• Browser type
• Device type
• Pages visited
• Interaction patterns

This data helps optimize performance and improve user experience.

2. How We Use Your Information

We use your information for:
• Managing service requests and scheduling
• Sending confirmations, reminders, and service updates
• Providing customer support
• Improving website functionality
• Internal analytics and operational efficiency
• SMS communication for appointment reminders or service updates

We do not use your information for unrelated marketing without consent.

3. SMS Communication (A2P-Compliant)

By opting into our SMS program, you agree to receive:
• Appointment reminders
• Confirmation notifications
• Service-related updates

Opt-Out Instructions

You can cancel the SMS service at any time by texting “STOP” to the number from which you received messages.
After sending STOP, you will receive a confirmation message indicating you have been unsubscribed, and no further SMS messages will be sent.

To rejoin, simply opt in again through any available method.

Support

For assistance, reply “HELP” or contact us directly at:
📧 admin@cozy-basement.com

Additional Disclosures
• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Message frequency may vary depending on your interaction with our business.

4. Data Sharing

We do not sell or rent your personal information.

Your data may be shared only with:
• Trusted service providers (e.g., payment processors, SMS platforms, CRM tools)
• Legal authorities if required by law

All third-party partners are required to maintain confidentiality and security.

5. Children’s Privacy

Our services are not intended for individuals under 13 years old.
We do not knowingly collect personal information from children.

If you believe a child has submitted data to us, please contact us immediately.

6. Data Security

We implement reasonable security measures to protect your data, including:
• Secure servers
• Encrypted communication (HTTPS)
• Access controls

While we strive to protect your information, no system is fully secure.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect:
• Changes in business operations
• Legal or regulatory requirements
• Enhancements to our services

Updated versions will be posted on this page with a new “Last Updated” date.

8. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

COZY BASEMENT LLC
📍 1145 Brent Rd, Northbrook, IL 60062
📞 +1 815-551-5155
📧 admin@cozy-basement.com
🌐 https://cozy-basement.com